​1. Insurance & Professional Responsibility

​At The Top Shelf Vending Services LLC, your peace of mind is paramount. We are dedicated to operating with the highest standards of safety, professionalism, and accountability.

​The Top Shelf Vending Services LLC is fully insured with a comprehensive Business Owner's Policy (BOP). This robust policy provides coverage for:

• ​General Liability: Protecting against claims of bodily injury or property damage that may occur on premises as a result of our operations or products.

• ​Business Property: Protecting our equipment and inventory against covered perils.

• ​Business Interruption: Providing financial support in case of a covered event that disrupts our operations.

​We maintain all necessary insurance coverages to ensure a secure partnership for our clients and customers. Upon request, a Certificate of Insurance (COI) can be provided to confirm our current coverage.

​2. Terms of Service / Use

​These terms govern your use of our smart vending machines and services. By interacting with our machines, you agree to these terms.

• ​Product Sales: All sales made through The Top Shelf Vending Services LLC machines are final. Prices are clearly displayed on or near the machine.

• ​Payment: We accept various forms of electronic payment as displayed on the machine. All transactions are processed securely.

• ​Refunds / Malfunctions: In the rare event of a product malfunction (e.g., product not dispensed after payment), please contact our customer support immediately. Details for reporting issues are prominently displayed on each machine. We commit to prompt investigation and resolution, which may include a refund or credit for a future purchase.

• ​Machine Care: Users are expected to operate machines respectfully. Any damage to machines due to misuse will be investigated.

• ​Age Restrictions: Certain products (e.g., age-restricted over-the-counter medications, if offered) may be subject to age verification in accordance with applicable laws.

​3. Privacy Policy

​The Top Shelf Vending Services LLC respects your privacy. This policy outlines how we collect, use, and protect your information.

• ​Information Collection: Our smart vending machines may collect anonymous data related to sales trends, product preferences, and machine performance. This data is used solely for operational improvement, inventory management, and enhancing our service offerings. We do not collect personally identifiable information (PII) from individual transactions unless explicitly provided by the user for support requests (e.g., name, contact information for refund processing).

• ​Payment Information: All payment transactions are processed through secure, encrypted third-party payment processors. The Top Shelf Vending Services LLC does not store sensitive credit card or banking information.

• ​Data Use: Collected data is used internally for business analytics, product optimization, and machine maintenance. We do not sell or share customer data with third parties for marketing purposes.

• ​Security: We implement reasonable security measures to protect the data we collect.

​4. Accessibility Statement

​The Top Shelf Vending Services LLC is committed to providing an accessible and user-friendly experience for all. We strive to place machines in locations that are physically accessible and to offer machine interfaces that are intuitive. We continuously work towards improving the accessibility of our services. Please contact us with any feedback or concerns regarding accessibility.

​5. Contact Information

​For any questions regarding our legal policies, terms of service, or privacy practices, please contact us: